New Features, New Call Flow items!

Anveo Call Flow was updated and now includes 4 new Call Flow controls: SIP Phone, SIP URI, SIP IM and SIP QUEUE.

More Great Features!

Alerts/Notifications
'Low Balance' and 'Blocked Incoming Calls' Alerts can now be sent using Email, SMS/Text Message, Automated Phone Call, IM and HTTP request (with up to 5 alerts can be configured for each).
Smart CallerID For Outbound Calls
Anveo now uses localized CallerID (without country code) for outgoing calls within the country but will include country code for international calls.
Call Flow Updates
SIP Call Flow Item gets 2 new features:
* an option to skip SIP device(s) in use (on the call). This option is especially useful in Ring Group/Queue mode to prevent routing calls to agents who are already on the call.
* an option to use Localized CallerID format (without Country Code) to be shown on SIP device.
Call Flow Variables
A new CALLERID.LOCAL Call Flow variable which contains localized CallerID (without country code).

Toll Free in Norway!

Toll Free phone numbers are now available in Norway.

Free Porting Special!

Due to many requests Free Porting Special is available again (check FAQ for more details). The special will end on April 1st 2013. continue

New Features Released

NEW Introducing Reseller Tools. Customers who resell Anveo services are now able to use a custom SMTP server for all email notifications sent by Anveo using custom FROM email address. With Reseller Tools Anveo email notification messages will not include Anveo brand name. And customers can also configure a short custom message to be added to all email notifications.
NEW Move Phone Numbers between users (sub-accounts).
NEW 933 dialing code was added to test E911 address provisioning and to test audio.
UPDATED Improved SIP Status alerts

Anveo API Updated

A new DID.MOVE API action was added to move phone numbers between users/sub-accounts. continue

Free Porting special extended again!

Due to many requests Free Porting Special has been extended till the end of 2012!

Free Porting special extended!

Due to many requests Free Porting Special has been extended till the end of November 2012!

11 new features!

SIP Status Alerts enhancement
Anveo can now also notify SIP Status is recovered!
Email for a sub-account
Sub-accounts can now be created using the same email address as the main account.
Low Balance Notification Alert
Business customers might have a different person who handles accounts payable and by many requests Anveo Low Balance Notification Alert now has configurable email address.
Configurable Early Media support
Each user now has an option to select if Anveo should generate an artificial ringing tone or they prefer Early Media from the carrier.
'SMS to SIP' and 'SIP to SMS' updates
SMS over SIP feature now allows customers to select a sub-account which needs to receive SMS over SIP without moving the phone number into that sub-account. Now centralized DID management is easier than before.
Improved User/sub-account Management
A new 'Memo' field was added to online portal and to Anveo API. The new field allows customers to keep track and store any internal reference information about a sub-account. 'Memo' field is only visible to the parent account.
New RDNIS Call Flow Variable
Many application developers use Anveo platform to create new cool phone applications (many of such applications are available for Android and iPhone). A number of users were asking for ability to know which phone number forwarded a call to Anveo phone number. Now we can accommodate such requests by introducing a new RDNIS call flow variable which contains that information.
Anveo Online FAX updates
Anveo Online FAX now supports TIFF/F format and now Email To FAX can be easily integrated with Canon MFC machine or another similar multi-functional office machine which can scan and email documents.
3 Anveo API enhancements
* New SUBACCOUNT.CREATE API method to create a sub-account remotely from a third part IT system
* New SUBACCOUNT.DELETE API method to delete a sub-account remotely.
* VOICEMAIL.LIST API method was updated to use a persistent VOICEMAIL.ID

Introducing SIP Status Alerts!

We are pleased to release a new 'SIP Status Alerts' feature. Now users can be automatically notified via a phone call, SMS, Email, IM or HTTP request when their SIP connection goes offline. Our business customers will find SIP Status Alert feature especially useful.

Free Porting special extended

Due to popular demand Free Porting special has been extended till the end of October 2012!

New Premium Voices, Expanded Coverage and more

New Premium Voices were added to our Text to Speech technology (Dutch, Italian, Polish, Portuguese, Icelandic, French-Canada and Danish). Anveo coverage was expanded in Norway (14 new cities) and Spain (20 cities).

Anveo Voicemail was enhanced and it now supports '*' key to remotely change Voicemail greeting message and '#' key can be used to skip Voicemail greeting playback.

A new 'Visual Call Flow' version was released and now 'Record' Call Flow control has an option to store messages recorded at Anveo.com or send to any web service over HTTP POST.

Introducing 'FAX to HTTP'

We are pleased to introduce a new 'FAX to HTTP' feature to our Anveo Online FAX solution. Now incoming FAX can be delivered to any web server over HTTP. With the new 'FAX to HTTP' feature (along with Anveo API) customers can integrate online FAX capabilities into any existing app or a web service.

'FAX to Email' update

'Fax to Email' feature was enhanced to include an option to disable FAX attachment.

Call Flow Updates

 'Business Hours' Call Flow control supports independent Time Zone configuration. Now Call Flow applications can easily handle cases where customers have multiple offices/teams across different timezones/countries and thus require flexibility in configuring their 'Business Hours'.

Referral Program.

You Asked For It, You Got It! By popular demand, we are pleased to open a referral program. Like Anveo? Then bring your friends and receive a monthly referral bonus equal to 10% of what they spend with Anveo each month for as long as they remain to be Anveo Customer! More Details

Anveo API 2.0.

We are proud to release Anveo API 2.0. The new API version allows our users to automate account management, phone number purchasing, management and provisioning as well as call flow integrations. Anveo API 2.0 supports 2 ways of initiating API requests: XML POST and HTTP GET methods. continue

Free Phone Number Porting.

Want to switch to Anveo and keep your phone number? Not a problem, we can port your phone number to Anveo for FREE (US and Canada only)! See FAQ for more details.

Google Contacts Integration.

 We are pleased to announce that Anveo Business Phone System now offers Google Contacts integration. With Google Contacts integration Anveo users can easily customize their business phone systems using Visual IVR Call Flow to automatically lookup and retrieve caller's details from Google Contacts. Incoming calls can be routed based on the Google Contacts details (such as Google Contact Group membership). Also, a new Google Contact can be created with incoming caller details if no Google Contact details were found.

A new Voicemail language, a new report and more.

French language was added to Anveo Voicemail. Now Anveo Voicemail is available in English, Spanish and French languages. A new 'SIP Registration Status' Report was added to provide a single view of SIP registration details/status for all users in an account. Account Summary Report was updated to provide an easy access to historical data. Zoho CRM integration was upgraded to accomodate a new Zoho API.

Anveo API was updated to include a new set of API actions.

Anveo API gets new VOICEMAIL.LIST, VOICEMAIL.DELETE and ACCOUNT.SIP.STATUS actions to access and manage Anveo Voicemail messages as well as obtain SIP registration status. Please refer Anveo API for more details.

Voicemail to Text in English and Spanish!

Are you getting tired of listening to Voicemails? Save time by reading them instead! We are pleased to release Voicemail to Text option for Anveo Voicemail. Anveo Voicemail to Text supports English and Spanish languages.

Zoho CRM and Anveo API enhancements, Ticketing System

Zoho CRM Add Lead Call Control now offers more options to specify extra information about the lead. Anveo API was updated to provide a way to limit concurrent calls for a Anveo phone number. To provide even better customer service we have implemented online customer support ticketing system. Depending on the subscription package 3 levels of support tickets are available: Free ticket (24-48 hours avg. response time), Regular ticket (8-24 hours avg. response time), Prime ticket (0-4 hours avg. response time).

A New Geo CallerID Feature

We are pleased to release a new Geo CallerID feature. With Geo CallerID Anveo can automatically select outgoing CallerID number from a list of your phone numbers based on the destination country, city and/or state. Geo CallerID supports 46 countries!

Anveo API and Anveo Contacts

Anveo Contacts can now be configured to use a specific CallerID number when called. DID.UPDATE API was updated to include additional options.

A New Set of Enhancements

March brings a number of exciting updates to Anveo.com.
Improved User Portal.
Free SIP to SIP calling between Anveo users. Anveo users can receive free SIP calls from external sources using 1555XXXXXXXXXX number.
Additional security options for sub-account configuration.
Anveo Call Flow was updated:

• a new set of built-in call flow variables. more info
• a new 'Answer' Call Control
• 'Transfer' Call Control has more call delay options
• 'Press Key' Call Control now sets Call Flow variable
• 'Voicemail' Call Control now supports Call Flow variables in the Email Address.

The next evolution of Transfer Call Control

Transfer Call Flow Control gets a new set of features.

• Mobile VM Guard - Prevent mobile voicemail from taking a call.
• Independent configuration. Ring Duration, CallerID, CallerID Name, Call Announcement and Call Confirmation options can be configured separately for each Ring Destination.
• Limit Call Duration - configurable maximum call duration.
• Inject pre-recorded audio message - Anveo can playback a pre-recorded message to connected call parties. The pre-recorded message can be scheduled to periodically play at a configurable interval or at a certain time before the call limit expires.

Coverage expansion in Canada

We are pleased to announce that Anveo phone numbers are now also available in Brantford, Quebec and Charlottetown.

Anveo.com updates

• SIP TCP - SIP TCP is now available on Premium subscription plans (the Starter and up).
• Call Recorder - Additional audio encoding options were added.
• Lower billing interval - Billing interval for SIP initiated outgoing calls is now 30/6 seconds (Mexico - 60/60).
• Transfer Call Control - 'CallerID Name' option was added to Transfer Call Control.

Anveo Call Flow Integrations

Anveo Call Flow was updated to provide HTTP integration with external IT systems. Now Anveo can automatically notify a third party IT system when a call flow instance is created and/or ended. Call Flow START Call Control now has 'On Start' and 'On End' HTTP callback URL configurations which will be used by Anveo when Call Flow instance is created/ended. HTTP Callback URLs can contain Call Flow variables. A new CALLFLOW.INSTANCE.KEY Call Flow variable was introduced which contains a value uniquely identifying a particular call flow instance.

Anveo Communicator API

Anveo API was updated to provide HTTP REST API method to send a text message to Anveo Communicator. continue

Anveo Call Recorder

Anveo Call Recorder was updated. In addition to FTP and Amazon S3 storage Anveo can automatically email call recordings. Another update includes an additional audio encoding option (Mp3 32Kbs) designed for smallest audiofile size needs.

Flexible Point Of Presence configuration

We have enhanced our Rapid Voice Delivery Network infrastructure. With the new enhancements Anveo phone numbers can be independently configured to use a specific Anveo's Point Of Presence (POP) while maintaining 'Floating' channels utilization across all Anveo POPs.

Email To FAX

Anveo Online Faxing gets a new 'Email to FAX' feature. Any document in DOC, PDF, TXT, XML, TXT or JPG format can be emailed to a special email address with a destination phone number in the subject line and Anveo will take care of the rest to deliver it as FAX. Email to FAX feature is available for the Starter subscription and up.

Voicemail Call Flow updates

Voicemail Call Flow Control was updated. It now has a configurable audio file format ( WAV, MP3 HQ and MP3 LQ) option. In addition New Voicemail SMS Notification message can be customized.

E911/Emergency Dispatch Notification

A new Emergency Dispatch Notification feature is available. Emergency Dispatch Notification is used to notify an interested party (a person, a group of people, IT systems) when emergency 911 call is dispatched..

E911/Emergency Calling is available

Today we are pleased to release our patent pending and innovative Emergency Calls Management solution as part of Anveo.com Voice 2.0 Communications Suite.

Voicemail + Message Waiting Indicator

We have added support for Message Waiting Indicater (MWI). A new *97 Feature Calling was added which can be used to access all voicemails in the account without providing a voicemail box number/pin code.

Mega 'Cheaper Than Dirt' Sale

Mega 'Cheaper Than Dirt' Worldwide Sale has started! Here is a chance to save BIG on phone numbers worldwide. Also new Phone Number Rate Plans were introduced with dedicated channels included.

Incoming SMS Rate reduction

Incoming SMS rate was reduced to 1 cent per message.

Global Rapid Voice Delivery

Anveo expands its fully redundant Global Rapid Voice Delivery Network and adds a new POP (Point of Presence) in Germany. Users can now configure which POP (US or Germany) they want to use.

Anveo Communicator

Anveo Communicator version 3.0.0 is ready. The new version includes SMS/Text Message support, Quick Dial options and improved user interface. The work has started on Anveo Communicator for Android and iOS based smartphones and tablets.

Active Calls Dashboard

We are pleased to announce the release of 'Active Calls Dashboard' feature. 'Active Calls Dashboard' is a unique feature to view all calls (both incoming and outgoing calls regardless of how they were made; SIP device, Anveo Communicator, web call etc.) for your account and all sub-accounts real time. 'Active Calls Dashboard' also allows secretly Listen/Monitor any active call and End/Terminate a call if necessary. 'Active Calls Dashboard' feature is available for all subscription packages, however, only subscribers to the Business plan are able to use 'Listen' and 'Terminate Call' features. To use 'Active Calls Dashboard' the latest version of Anveo Communicator is required (free). continue

Anveo Communicator Update

A new version 2.3.1 of Anveo Communicator is ready. The new version provides improved DTMF handling, improved shared contacts handling, new 'Active Calls Dashboard' app and a number of user interface enhancements.

Call Flow Update

 Transfer Call Control was updated. Now it can simultaniously ring PSTN phone numbers, Anveo Communicator, SIP Phone, and SIP URI.

'No Busy'/On Demand capacity

We are excited to introduce On-Demand channels capacity for Anveo phone numbers. Users are now able to configure their phone numbers to use On-Demand capacity to avoid busy signal in cases when regular incoming channels allocated for the phone number/account are all in use.

Call Flow Update

 A new version of 'Join Conf. Call' call flow control was released. The new version offers more options to configure conference call features.

Sub-account Access Control

Sub-account Access Control configuration was expanded to include 8 additional options.

Local Dialing Formats

Anveo accounts/sub-accounts can be independently configured to support different local dialing formats.

Voicemail Enhancements.

 Anveo Voicemail was updated to include Voicemail duration. VOICEMAIL.DURATION Call Flow variable was added which can be used to retrieve voicemail duration.

Call Recorder.

 Anveo Call Recorder now supports Call Flow Variables in HTTP notification URL. This feature offers a way to include additional information from call flow runtime in HTTP notification callback when a new recording is ready.

Call Flow Update.

 'Business Hours' Call Flow Control was updated to support a separate open hours configuration for each weekday.

'SMS to SIP' and 'SIP to SMS'.

 Anveo now supports 2-way SMS over SIP. Any SIP device (IP phone, sofphone etc) with MESSAGE SIP support can now send and receive SMS/Text Messages using Anveo.

SIP Access.

 SIP Device Registration is now enabled for all accounts without the need to contact Anveo Support.

Anveo Call Flow Update.

 Transfer Call Control now has separate configurations for 'Call Announcement' and 'Call Confirmation' options.

Anveo Call Analytics Report.

 New Call Analytics report to analyze incoming calls, new leads vs. repeat callers, call distribution, call statistics and more. It can be configured to run on schedule with the result delivered via email.

Anveo Online Fax Update.

 Incoming FAX now has configurable PDF or TIF file format option.

Anveo Web Call Update.

Anveo Web Calls gets a new feature which allows to end an active call right from the web browser.

Dial-by-name directory.

 Anveo Cloud Communications Platform adds 'Dial-by-name directory' feature. continue

Google Analytics.

 Anveo Cloud Communications Platform is now integrated with Google Analytics. It offers powerful call tracking options and allows you to easily track and analyze incoming, outgoing calls, leads, repeat calls and using Google Analytics. continue

Salesforce CTI.

 Anveo Cloud Communications Platform is now integrated with Salesforce.com.

Zoho CRM CTI.

 Anveo Cloud Communications Platform is now integrated with Zoho.com CRM.

Call Recorder.

 Anveo Cloud Communications Platform introducing powerful Call Recording solution with multiple storage options including anveo.com, Amazon S3 and FTP and integration option with third party systems. Anveo call recording solution can selectively or automatically record incoming and/or outgoing calls on per user and on per DID number.

Anveo API.

Anveo's 'Async. Event Notification' API was updated to include SMS Delivery notification.

Anveo expands presence in Europe.

National phone numbers are now available for Finland (prefix 75).    

CallerID Name/CNAM

Anveo Phone Numbers now support incoming CallerID name lookups(CNAM dip). Anveo API was updated to include CallerID Name lookup API action.

Anveo Conference Calling

A new set of features were added to Anveo Conference Call solution. Real-time controls to Mute, Unmute and Drop any conference call participant during the conference. Conference call particpants can 'Raise Hand' and bring originator's attention to be unmuted by pressing 2 on their phone keypad.

SMS over SIP

SMS delivery over SIP has been added. SMS to SIP provides a way for SIP centric companies utilize our innovative communication technology.

Anveo SMS

SMS reply by email. SMS replies can now be sent using email. 'Email to SMS/Text Message' was one of the most requested feature to be added!

Anveo SMS

Additional SMS Gateway phone numbers. To meet requests from our customers we have added SMS Gateway phone numbers in UK and Canada.

Anveo API

Anveo API was updated. DIAL.CONNECT API action now has configuration for Anveo Voicechanger and 'Ask Confirmaion'. DIAL.CANCEL now ends the call in any call state.

Visual Call Flow

Voicemail Call Control now has an option to specify how long voicemail message should be kept at Anveo.com.

Click to Call

Anveo Click to Call solution now has Logo-less (brand-less) option as well as customizable call greeting audio message.

Online Fax

Anveo Online Fax solution now supports the latest version of PDF (PDF version 1.7, Adobe Extension Level 5 / Acrobat 9.1).

Visual Call Flow

A new version of Visual Call Flow designer tool was released today. The new version has various user interface improvements including support for Drag and Drop of items directly from Call Controls toolbar into the working area.

BulkSMS HTTP Gateway/SMS API

Anveo has lauched BulkSMS HTTP Gateway. Easily send SMS messages from your website or application. continue

Anveo Visual IVR Call Flow now has SMS support

 Anveo Visual IVR Call Flow gets more powerful with new 'Send SMS' Call Control. Voicemail Call Control also gets a new SMS notification feature.

Send SMS/Text Messages with Anveo

 We are pleased to add Send SMS/Text Message solution. Low rates and great features like 'Long SMS' support, multiple recipients (BulkSMS), receive replies (2-way SMS) and more!

Inbound SMS support

 With recent Anveo infrastructure upgrade Anveo phone numbers in USA, CANADA and UK are capable of receiving SMS/Text Messages. SMS messages can be forwarded to an email, IM Anveo Communicator or to any web server using HTTP.

A new iStorage Call Control

 A new iStorage Call Control was implemented. iStorage Call Control provides a way to store and retrieve custom data using Anveo database.

Speech Recognition

 Speech recognision was added to Anveo IVR Call Flow. Even such advaced technology can be easily configured using Anveo Visual IVR Call Flow designer.

Voicemail Transcription

 No more listening to voicemail, you can simply read your voicemail with Anveo Voicemail transcription option for only $0.15 per message. Human transcription service is also available.

A new 'Nested IF/Case' Call Control

 A new Nested IF/Case Call Control was added. The new call control simplifies the Call Flow design when Anveo Call Flow Variable needs to be compared against multiple values. No more nesting 'IF' call controls since the same result can be achieved using a single 'Nested IF/Case' Call Control.

A new 'SIP Headers' Call Control

As requested by our customers we have added a new SIP Headers Call Control. The new call control provides a way to access and retrieve a data from SIP Headers. Voice 2.0 Application developers can now pass data into their application using native SIP methods.

New lower pricing

To meet our business customers' needs we have lowered prices for 'Sub Accounts' service.

IVR Call Flow SIP Trunking

Your Anveo IVR Call Flow Voice applications can now be used from a third party PBX systems with Anveo SIP Trunking. continue

A new FREE HTML based Click to Call solution

Anveo has released a new HTML based FREE Click to Call buttons. Anveo Click to Call buttons can be easily customized to match any web site layout and color theme as well as they can be empowered by powerful Anveo Visual Call Flow engine.

As requested by our customers Anveo Call Flow gets a new 'Send Keys' Call Control

'Send Keys' Call Controls simulates key presses by sending a sequence of keys to the active call and it allows creation of various phone automation voice applications.

Anveo Visual Call Flow gets a new set of Call Controls

New 'FAX Detect' and 'Human or Machine' Call Controls which provide more powerful options to your Anveo Call Flows.

Anveo Visual Call Flow gets even more flexible

As requested by Anveo customers 'Voicemail PRO' and 'Contact Check' Call Flow Controls get a new set of features which offer more options and provide greater flexibility. 'Voicemail PRO' now supports custom audio prompts which replace Anveo's audio prompts which allows you create a new voicemail interaction experience in any language. 'Contact Check' Call Control now sets 'First name' and 'Last Name' Call Flow variables which can be used to personalize call experience and caller's First and Last names can be used in audio messages like 'Hello John Smith'.

Anveo Visual Call Flow gets a new 'Transfer to SIP' Call Control

'Transfer to SIP' Call Control transfers a call to any SIP URI destination with no extra charges.

Anveo.com - it is official now

Lets toot our horns. Anveo^® is open to general public use!

Anveo.com - countdown to launch.

Anveo^® communication platform is set to launch. It has been 36 months since Anveo team started to work on building Anveo Voice 2.0 communication platform. Our closed beta phase was a real success and Anveo.com will transition to a limited public use soon.

Anveo^® introduces Anveo Communicator.

Anveo^® Communicator is powerful communication tool desined for small to mid size busineses.

Anveo^® adds FAX support to its Rapid Voice Delivery Network.

Anveo^® is pleased to announce that we have completed our infrastructure upgrade and as of today our Rapid Voice Delivery Network has full support for handling incoming FAXes. Phone numbers in Australia, Belgium, Bulgaria, Canada, Chile, El Salvador, Italy, Japan, Mexico, Norway, Spain and UK can now receive incoming faxes! More countries with FAX capabilities will be added soon.