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API Integration Errors and Possible Resolutions

List of API Error Messages
Error Text Reason Resolution
API requests can only be processed over Secure Connection. Please make sure that you use https://www.anveo.com API was sent to http://www.anveo.com/api/v2.asp connection. Change URL to https://www.anveo.com/api/v2.asp
Invalid XML XML Request is invalid. Verify XML Request message. There are many online XML Validation tools like http://www.w3schools.com/Dom/dom_validate.asp.
Unable to locate USERTOKEN node. USERTOKEN node is missing. Verify XML Request Message to make sure it follows Anveo XML API Request format.
Unable to locate USERKEY node. USERKEY node is missing. Verify XML Request Message to make sure it follows Anveo XML API Request format.
Unknown User. USERKEY value is invalid. Verify USERKEY value and compare it with the one from API Configuration screen. Make sure there are no spaces around USERKEY.
Unable to locate ACTION XML Node. ACTION node is missing. Verify XML Request Message to make sure it follows Anveo XML API Request format.
Unknown ACTION [XXXXXX]. XXXXXX is not a valid API ACTION. Verify ACTION tag and its NAME attribute value.
Negative Account Balance. Your account balance is negative. Add funds to your account.
CallerID is not known to Anveo. Please make sure that the CallerID phone number is verified. For details please visit http://www.anveo.com/setupQDials.asp CallerID phone number is not verified. Visit http://www.anveo.com/setupQDials.asp and add desired CallerID phone number and click the 'VERIFY' button to confirm phone number ownership.
Phone Number is missing. Required PHONENUMBER parameter is missing. Verify XML Request Message to make sure that all required parameters are present.
Phone Number is invalid. Phone number in PHONENUMBER parameter is invalid. Make sure that Phone Number consists of digits only and it starts with country code following by area code and local phone number.
Dest Phone Number is missing. Required DESTPHONENUMBER parameter is missing. Verify XML Request Message to make sure that all required parameters are present.
Dest Phone Number is invalid. Phone number in DESTPHONENUMBER parameter is invalid. Make sure that Phone Number consists of digits only and it starts with country code following by area code and local phone number.
DELAY parameter should be numeric. DELAY parameter is invalid. Make sure that DELAY parameter has numeric value without any special characters. Review API examples for more details.
DELAY parameter should be greater than 0 and less than 86400 (60 days). DELAY parameter value is outside of acceptable range. DELAY parameter should be greater than 0 and less than 86400.
Internal Error - no rate information. Internal Anveo Error. Contact Anveo customer service for a possible resolution.
No CallerID provided. Required CALLERID parameter is missing. Verify XML Request Message to make sure that all required parameters are present.
Call Flow parameter is missing. Please check request XML. Required Call Flow parameter is missing. Verify XML Request Message to make sure that all required parameters are present.
Call Flow parameter is missing or incorrect Call Flow Hash. Please check request XML. Required Call Flow parameter is missing or invalid Call Flow Hash value. Verify XML Request Message to make sure that all required parameters are present and valid. Make sure that you use the correct Call Flow API KEY.
Call Flow has errors. Call Flow cannot be executed due to errors. Verify Call Flow and resolve all errors.
Variable name is missing. VARIABLENAME attribute of VARIABLE parameter is missing Verify XML Request Message to make sure that all required parameters are present.
REQUESTID parameter is missing. Required Call Flow parameter is missing. Verify XML Request Message to make sure that all required parameters are present.
Invalid REQUESTID. REQUESTID provided is not valid. Verify XML Request Message and make sure that REQUESTID used is the one returned by DIAL.CALLFLOW or DIAL.CONNECT API Response.
There is no active API Subscription No active API Service subscription. Please make sure that your have an active API Service Subscription.
BILLINGCODE should be less than 127 characters. BILLINGCODE is too long. Please make sure that BILLINGCODE is less than 127 characters.

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