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Advanced Call Flow - Call Flow Variables

Call Flow Variable - Powerful tool for advanced Call Flows

Anveo is a very powerful, flexible and yet easy to use communication platform for Voice and Data integration.
One of the major elements of advanced Call Flow is Call Flow Variable.
Call Flow Variable can be used to store and retrieve data during Call Flow execution. Here are just a few examples: Integrate Anveo Call Flow with your in-house system via HTTP, verify data entered by a caller, create conditional loops and so on.
There are a number of Call Controls that can assign/modify value of a Call Flow Variable:
  • Set Variable
  • Call Control
  • Enter Code
  • Call Control
  • Record
  • Call Control

ANVEO has one build-in Call Flow Variables (E164 ( $[E164]$ )) that holds Caller's phone number.

Call Flow variable is represented by its NAME and its VALUE. Example: Variable Name: CustomerID and its value 1203.
Call Flow Variable value can be used in most of Anveo Call Controls. To reference a variable simply use $[VARIABLENAME]$ in an appropriate place and ANVEO will replace it with its value.

Example

Example: When lets say Joe Doe is calling your Anveo phone number from his home phone ( 12157010680) and you can use $[E164]$ variable to retrieve his phone number and use it in various IVR controls such as Email IVR control.
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