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FAQ Sections
E911/Emergency Calling

Table of Contents
>>   Do you provice E911?
>>   Is E911 mandatory or optional?
>>   Can I opt out of E911?
>>   What is Anveo's E911 fee?
>>   Do I need to purchase Anveo phone number to use E911?
>>   How can I test E911 to make sure it is configured without dialing 911?
>>   What is Anveo E911 Alerts?
>>   Is it free?
>>   Can you give me an example when E911 Alert could be useful?

Do you provice E911?
We provide E911 service is USA and Canada, in all other countries users can configure Emergency Dial Number (like 112,114 etc) and configure local emergency center phone numbers.
Is E911 mandatory or optional?
Due to regulations E911 is mandatory for users who specified USA or Canada as their country of residence. No outgoing calls from SIP/ATA device can be placed without E911 configured. FCC rules
Can I opt out of E911?
You can not opt-out if you have indicated that you are residing in USA or Canada.
What is Anveo's E911 fee?
E911 fee just covers our maintenance costs and currently it is $0.8 per month per E911 address configured per account (sub-account/user).
Do I need to purchase Anveo phone number to use E911?
No, you can use our E911 service without purchasing Anveo phone number.
How can I test E911 to make sure it is configured without dialing 911?
You can dial 933 to verify that E911 address in your account is configured and that your SIP device is capable of sending and receiving audio.
What is Anveo E911 Alerts?
E911 Alerts feature is used to notify an interested party (a person, a group of people or even IT systems) when 911 is dialed. The following notifications are supported: Email, IM, SMS/Text Message, Automated Phone Call to a phone number, HTTP Call Back to IT system (like Emergency Management Systems).
Is it free?
No, Anveo E911 Alerts! are not free and they can be activated for $3.99 per month.
Can you give me an example when E911 Alert could be useful?
Emergency Dispatch Notification is very useful if you have employees which migh dial 911. Another common use is if you would like to be notified right away if 911 call was dialed from your home (for example by an elderly person at home).
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