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FAQ Sections
Information about Dedicated Incoming Channels

Table of Contents
>>   What is 'Floating Channel'?
>>   How many Floating Channels come with Anveo subscription?
>>   What if I need more than 5 'Floating Channels'?
>>   How many concurrent calls can Business Unlimited phone number with FREE subscription receive?

What is 'Floating Channel'?
Floating Channel is incoming channel which is NOT assigned to any particular phone number and can be used to receive calls to any phone number in your account (with Floating Channels support) and Inbound SIP Trunk.
How many Floating Channels come with Anveo subscription?
The number of Floating Channels depends on the subscription level as following:
FREE plan: - 1 'Floating Channel'
Starter plan: - 2 'Floating Channels'
Professional plan: - 4 'Floating Channels'
Business plan: - 5 'Floating Channels'
What if I need more than 5 'Floating Channels'?
Additional 'Floating Channels' can be purchased at $17 per month per channel.
How many concurrent calls can Business Unlimited phone number with FREE subscription receive?
The phone number can receive up to 3 concurrent calls. 'Business Unlimited' Rate plan includes 2 dedicated channels plus the number can use Floating Channels. FREE plan comes with 1 'Floating Channel'. So the phone number can receive up to 3 concurrent calls total (2 incoming calls over dedicated channels and 1 incoming call over Floating Channel).
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