Notifications

Anveo Call Flow is capable of sending email messages or Instant Messages to major IM clients.

How Anveo Can Help / Business Case Example Situation: You manage a customer support group. Although you don't personally answer the calls, you want to be automatically notified via email of all Tier 1 support calls along with call back information. Additionally when callers request a manager, you want to be automatically notified via IM message just before you receive the call. Solution: Use Anveo's Visual Call Flow Designer to customize the response to Tier 1 support calls. Just drag-and-drop the Email Message feature into your Call Flow at the point that Tier 1 support has been selected. Configure your extension's Call Flow; just drag-and-drop the IM Message feature to the point in the flow just before the call is directed to your phone.

Anveo offers 5 ways to send messages from Call Flow: Email Messages » Send email messages. ICQ IM Messages » Send IM messages to your ICQ account. Google Talk IM Messages » Send IM messages to your GMAIL account. MSN IM Messages » Send IM messages to your MSN account. AIM IM Messages » Send IM messages to your AIM account.

Notification Call Controls support Call Flow Variables for advanced Call Flow needs.

Example (Tier 1 support request)

Example (Request to speak with the Manager)